TERMS AND CONDITIONS
The Spanish Way is a trademark property of Nacho & Chencho S.L. is a Limited Company listed on the Commercial Register of Madrid, Book 37574 Section: 8, leaf: M-669744 with CIF: B88099072. In accepting the offer, this indicates that you agree to abide by the terms and conditions of the contract.
The Spanish Way organizes and acts as an agent for Spanish schools which offer and provide clients (students) with tuition and accommodation for Spanish language courses. The Spanish Way as an agent arrange all bookings and reservations for students and may, at their discretion, intercede without charge on behalf of a student when a dispute arises with any persons or bodies in connection with the course. Closeteachers shall not be held liable for such disputes.
The Spanish Way works to facilitate the student’s needs as requested. We aim to meet their specifications as closely as possible.
There are three basic steps involved when booking your Spanish language program with us.
- ASK FOR A QUOTE
First you must select the city in which you wish to take your Spanish course. Indicate the number of weeks you wish to study for, the type of accommodation you wish to stay in and any other services which you require for example, airport pick-up, medical insurance.
We aim to process your application within 48 hours of receipt. Acceptance is conditional on the availability of places in the school within your chosen city. For this reason, we recommend that you apply as soon as possible in order to guarantee your place.
Once we have received your application we will provide you with additional information regarding the program including dates, prices and further details about the package.
If you require a visa or other immigration arrangements we will inform you about the conditions and how to apply for a Visa.
The offer will include the total price in EUR, USD or in the currency of your country.
- BUDGET – CONFIRMATION + INVOICE
If you accept the offer you must complete the registration form that we will send you with your personal details and the relevant details relating to your course. At the same time you must send your deposit to reserve your place at the language school. The deposit is deductable from the total price but is non-refundable. All of our programs require a deposit of between 20 – 25% of the total price in order to reserve your place.
- PAYMENT METHODS – INFORMATION PACKAGE
The payment will be made through bank transfer and in no way through the Web. At the time of enrollment in the program, a reservation deposit must be paid and after acceptance and verification of the availability of services, a second final payment of the selected program will be made.
All of our programs require a deposit of between 20 – 25% of the total price in order to reserve your place.
Please note you should only pay the course deposit to The Spanish Way.
Account holder: Nacho & Chencho S.L
Bank: Banco Santander
Account Number: IBAN ES39 0049 6699 11 2216269678
Swift Code: BSCHESMMXXX
Once the deposit has been received we will send you a confirmation email and release the information package including a hardcopy payment receipt.
The outstanding amount can be paid to the school or The Spanish Way 14 days before your arrival.
Information regarding the accommodation such as host family, apartment directions will be sent to you via email no later than 14 days before the program starts.
If you require transport from the airport to your accommodation you must supply your flight details in order to guarantee collection and delivery of your keys, respectively.
GENERAL CONDITIONS OF THE SPANISH COURSES
The Spanish Way act as an agent for and on behalf of language schools. The schools are responsible for the correct presentation of the service and specific conditions of the agreement. The students understand and accept the conditions of the school, particularly in unforeseen circumstances where classes are cancelled.
Where the number of course lessons is shown, this corresponds to the particular school’s practice and one lesson may last from 45-60 minutes – the number of minutes per lesson is usually shown in the brochure, on the schools website or is specified in the agreement. The exact number of classes may be reduced due to the initial level test which usually takes place on the first Monday of the course (the mosto the times the student must take a online level test before the arrival, and no classes are missed but in some situations the first 2 lessons are missed). There may also be cancellation of classes due to evaluation testing during the course (often on Fridays every 2 or 4 weeks). Hours may also be reduced due to national or regional holidays which vary depending on the destination where the course takes place.
The Spanish Way does not accept any liability for lessons missed as a result of the above reasons and it should be noted that, no refunds will be given where lessons are missed due to assessment or national/regional holidays.
Changes to bookings by the student
Students may, provided places are available at the school of their choice, change details of their reservation or postpone the start date, so long as The Spanish Way receives written notice from the student at least 15 days before the start of the course.
Students who wish to extend their stay must inform The Spanish Way as soon as possible in order to extend their course and accommodation arrangements.
All our schools closed on public holidays. However we have some schools depending of the city, which makes up all classes and activities missed due to public holidays, regardless of the course type, the length of booking, the number of public holidays in the week and time of the year. Refunds will not be made if the student is unable to attend the replacement classes.
ACCOMMODATION IN SPAIN
The student is free to search the accommodation by their own means. If you wish to book accommodation together with the language course, you must make the request at the same time as the request for the language course. If you contract the accommodation through the selected center, you must follow the rules of coexistence in the family, residence or any type of accommodation.
You must leave the room and furniture in the same condition as you found it. At this time, the deposit will be returned if the center would have requested it.
Accommodation is usually allocated from the Sunday before a course starts until the Saturday after it finishes, unless otherwise indicated. However, if you spend less than 6 nights in your accommodation in any particular week, you will not receive any discount. Extra nights can be arranged according to availability and for an additional fee.
Shared apartments provide basic self-catering accommodation for students at the language school.
Host Families are carefully chosen by our partners. Families often offer the option breakfast only, half board (breakfast and dinner included) or full board (breakfast, lunch and dinner included).
School Residences can be big houses accommodating around 10-15 students or larger buildings housing hundreds of students. Residences often have a reception service and many offer accommodation on bed and breakfast, half board or full board basis. They often also have catering facilities and other amenities, such as television rooms or internet cafes.
Airport Transfers need to be specially requested. They can only be arranged at least 2 weeks before departure and all information (flight number, airline, date and time of arrival)must be provided to The Spanish Way in writing (email or letter). The Spanish Way do not accept any liability for missed flights or incorrect flight information and no refunds will be given in situations where flights are delayed, cancelled or changed.
In the event that you have difficulties with your school, host family or teacher, contact the school management and The Spanish Way staff at the same time. If the problem is not resolved to your satisfaction, get in touch with us immediately by email or phone. Do not wait until after you have returned home. Notwithstanding the provisions of this agreement excluding legal obligation or liability on its part, nevertheless The Spanish Way will in the event of a complaint by a student against an overseas body in connection with its preferred course or associated accommodation, use its best endeavours to rectify the situation to the reasonable satisfaction of the student provided that, such complaint was notified to the appropriate persons abroad as soon as was reasonably practicable.
Complaints can only be properly addressed when made before termination of the program.
RESPONSIBILITY OF THE ORGANIZER
The Spanish Way is not responsible for the failure of the School or problems that may occur, as it cannot be held responsible for the impossibility of ensuring the benefits initially provided, to be mere representatives of services. Any event that occurred the school will have all the responsibility and any action bequeath for breach of contract should be directed towards them, leaving The Spanish Way free of any claim.
RULES OF CONDUCT
It is the student’s responsibility to attend classes punctually and demonstrate a positive attitude. The student must always respect the basic rules of conduct that the center has selected. The study center may expel the student if for any reason it violates the rules of the school. All related expenses, including return trip, must be paid by the participant or parents / guardians. Both the organizer and the school reserves the right not to refund any amount for not enjoying the program.
CANCELLATION, REIMBURSEMENTS AND MODIFICATIONS
a) Any cancellation made within 30 days of your departure will be billed EUR 300
b) If the cancellation of the course occurs less than 30 days before your trip, they will be charged as cancellation costs of the total program:
From 29 to 15 days before your departure 20%
From 14 to 08 days before your departure 40%
From 07 to 01 days before your departure 80%
Note: From the first day of the beginning of the course, if you wish to cancel the course, no refund is contemplated.
Regarding the cancellation of accommodations, we are subject to the cancellation conditions of the respective local suppliers, whose cancellation charges usually vary. In the case of accommodation offered by the school, the latter will be responsible for finding an alternative accommodation in the case of relocation or must pay in full the costs of cancellation of the school.
Cases of cancellation due to force majeure must be documented as much as possible and every refund of amounts will be studied on a case-by-case basis.
• If the center in destination pacts a return to the student in this case, the processors will not be responsible for this return and the student will have to manage this return directly with the center at destination.
In the event that the interested party needs a VISA to enter the country of destination and the student, for reasons beyond their control, has not obtained the VISA. Writers must be notified in writing as quickly as possible and provide proof of the embassy / consulate with the reason for not granting the VISA to the student. In this specific case, The Spanish Way undertakes to deliver the total amount of money delivered by the student, provided that the reason why the VISA is not granted is due to involuntary causes of the student.
For destinations within the European Union: It is recommended to take out travel insurance with health coverage and civil liability.
For destinations outside the European Union: The contracting of travel insurance with health coverage is mandatory. The interested party may contract travel insurance through The Spanish Way or on his own account with any insurance company. The Spanish Way colabarate with Guard Me, is among the world’s largest insurance providers in international education, protecting thousands of individuals studying and working abroad.
Students are responsible for obtaining their own visas where required for entry into Spain. It is also their responsibility to ensure they hold a valid passport. The Spanish Way can help you with this process , giving you advice and support with the necessary documentation.
LINKS TO OTHER INTERNET SITES
The Portals may include within their contents links with sites belonging and / or managed by third parties in order to facilitate access to information and services available through the Internet. The Spanish Way does not assume any liability arising from the existence of links between the contents of the Portals and contents located outside them or any other mention of content external to this site. Such links or mentions have an exclusively informative purpose and, in no case, imply the support, approval, commercialization or any relationship between The Spanish Way and the persons or entities author and / or managers of such contents or owners of the sites where they are located, nor any guarantee of The Spanish Way the correct functioning of the linked sites or contents. In this sense, the User is obliged to put the utmost diligence and prudence in the case of accessing or using content or services of the sites accessed by virtue of the aforementioned links.
MODIFICATION OF THE GENERAL CONDITIONS OF USE
The Spanish Way reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions of Use. Therefore, The Spanish Way recommends the Registered User and Subscriber User to read them carefully each time they access to the Website. Registered Users and Subscribing Users will always have the General Conditions of Use in a visible place, freely accessible for any queries they wish to make.
In line with the regulations in force regarding data protection, the user is informed of the existence of an automated file, which is the property of The Spanish Way, with personal details that we may have been provided with during the course of your navigating our website, whe intending to arrange your course request. The user will have to complete the forms with true, exact, full and up-to-date details, with the management reserving the right to not provide their services to those users registered under false details, without harming any legal action that could proceed.
The Spanish Way is obliged to comply with the obligation of safe-keeping files, and will adopt the necessary steps in order to avoid disturbance, loss, treatment or unauthorized access, taking into account at every moment the current state of technology.
COURT & JURISDICTION
In relation to yourself and the Spanish law is exclusively applicable. Court jurisdiction is in Madrid, Spain.
This agreement is legally binding once it has been accepted and the deposit has been sent.
Somos la primera agencia boutique de cursos de español en España. Eso significa que haremos todo lo que esté en nuestras manos y más allá para encontrar la mejor experiencia posible, el curso de español que necesita, el mejor destino para usted y el alojamiento más increíbles que se ajusten a su presupuesto.
© 2018 The Spanish Way.
Avda. Secundino Zuazo 67, 1ºA 28055-Madrid